What we did
Lloydmasters developed and launched Our First Priority? - a 3-tiered programme designed to address a specific set of learning objectives.
1. Leadership – Shaping the Safety Culture
The Leadership event looked at incidents inside and outside of the aviation industry, the latest academic thinking and global best practice. It centered on the impact of senior leaders in shaping the safety culture.
2. Frontline Leaders – Driving the Safety Culture
Based on real aircraft incidents, The Frontline Leaders used scenarios to focus on the direct interface between British Airways functions and the aircraft. This event concentrated on the frontline leaders’ ability to directly influence the overall safety by identifying hazards, mindfulness and interaction with colleagues.
3. Frontline – Living the Safety Culture
For the 5,000 frontline staff, the programme was founded on the creation of a film highlighting an aviation scenario embracing factors such as risk blindness, communication, interfaces and performance pressures.
In demonstrating tangible benefits to British Airways, a key element of these programmes was to ensure outcomes and actions were linked to individuals’ personal objectives, proving to be an extremely powerful mechanism for driving the desired safety culture.
